Sunday, January 18, 2009

Wolfsburg West Rocks!

Just a quick note about the level of service I'd had from the 3 sources I used in obtaining VW parts for the restoration aspect of this project.

WOLFSBURG WEST is BY FAR the best to deal with. I can order and know, that no matter what, my order will arrive within 3 days. Like clockwork. I've called and spoke to them, very helpful, friendly. The parts are clearly labeled when you get them. They didn't screw up a single order. Everything was packed immaculately. The quality of everything I received was the best of anything I received. Especially the window rubber seals. I see almost no reason to use anyone else.

In experimenting I also used Jbugs. If WW gets an A, Jbugs gets a C+. I always got my order, but if it was back ordered they never notified me to let me know. Some orders were backordered into 3 or 4 shipments, but I never received any notification that this was the case. So I had to call them a lot. Their site could use a lot more description and photos. For instance, all their carpet kits have the word "super" or "deluxe" in them, so it's nearly impossible to understand what the difference is in the quality of the carpet you order. The one I got is fine, but a lot thinner than I had imagined it would be. They didn't send directions with anything, and when you have a carpet kit and headliner kit for a ragtop (with many pieces) a simple key would have been quite welcome. And helpful. When speaking to them on the phone for some help, they weren't really interested in speaking with me, and I always got the feeling that they were trying to get me off of the phone.

If Jbugs was a C+, was certainly an F. Really quite horrible to deal with. I only made 2 orders with them, and both of them were disastrous. The first sent one item, and a sheet saying the other orders were backordered, with no date given. After 5 weeks I finally called. "Oh that got shipped this week. It's not there yet"? A week passed. I called again. "Oh, yeah, we've been out of that. Coming in soon" It's was nearly 3 months later I got the rest of the order. 

I guess I forgot how long I waited for the first order when I placed the second one. This was more maddening as I needed this stuff quickly. So after a month I called. "Oh, that went out this week, you should have it tomorrow" I made a special trip to my office to be sure I was around to accept the package. Nope. No show. I called the next week. "Oh, we were waiting for another item to ship it"
"So you never shipped it like you said you did"
"I don't know about that, but we were waiting for another item"
"Well, I've waited a month, can you send it without the other items"
They agree to do so. If the other part isn't in the next day, they'll ship it out.

Another week goes by, after I make more special trips to wait for the shipment. I called again.
"Oh, that's going out this week"
"But you said it was going out last week"
"But we were waiting for another part"
Keep in mind now, that everytime I called, I talked to the same guy. 
"But you said that if the part didn't come in, you'd ship the package last week."
"Oh, well I'll ship it today for sure."

He didn't. I called the next week.
"Can I have a tracking number? You never shipped the package"
I get a different guy with a british accent.
"Oh, it's still here. You can have it shipped today"
"But I'll be out of town for the holidays, if you ship it today I'll be gone when it arrives. Please send it on the 24th so it arrives by the 26th when I'm back"
"Okay, will do."
"Well, the other guy told me 3 times that he had shipped it, are you sure you'll ship it this time?"
"I don't know what he told you, but I'll be sure you have it by then"

Guess what happened?

On the 29th I called again.
"Why isn't my package here? I expected it a couple of days ago."

writing this story...recalling it for you, is as painful as it was to call them. 

"UPS didn't come by to pick it up"
"That's bullshit. I know UPS was working on that day. Why isn't it here?"
oh, i was talking to the original guy, not the british one.
"Well (the british guy) said he didn't want to send it to you while you were out of town."
"That's why I told him to send it on the 24th so I would receive it when I was back here."
"Well I dunno what he said, but UPS didn't pick up that day"
"Well, which is it? Not to mention that you've already told me it had shipped, and lied about this package, I don't really believe anything your saying anyhow."
"I'll ship it today, it's all wrapped and ready to go"
what else was I gonna say? I could cancel the order, but I figure that they'll screw that up too.
"I have to say that I'm incredibly disappointed in your customer service. This is about the worst service I've ever had from an online order."
long pause
He wanted to tell me to get f*#$ed, but he didn't
"I'm sorry to hear that sir"

The package finally showed. But the items that they were waiting on to ship it originally, still have not showed. It's been 2 months. Don't use BFYobsoleteparts, as the only thing obsolete about them is their incredibly horrible customer service.  I can't emphasize this enough. Stay the hell away from them.


Full disclosure: I have no interest or relative or friend or family that is involved in WW, (or the other businesses I mentioned, for that matter.) 

1 comment:

海角二號 said...